I am a Merchant

Account Reviews & Risk Monitoring

• What happens if there is suspected fraud?
• Why is my account suspended?

Merchant Support & Troubleshooting

• How do I raise a complaint?
• How do I contact support?
• What should I do if something isn’t working?

Offers, Promotions & Marketing

• Why was my offer or promotion rejected?
• How do I create an offer or promotion?

Merchant Portal FAQs

• Can I change my bank account?
• How can I update my business details?
• Can I export my data?
• Where can I download reports?
• How can I view my transactions?
• Can I add other users to the merchant portal?

See all 8 articles

Signing up as a Merchant

• How do I know that I am fully set up?
• Can I go live immediately after approval?

Payments, Fees & Returns

• Why haven’t I received a payout?
• Why don’t my reports match my payouts?
• How do I reconcile my payouts?
• Why is my payout lower than expected?
• What fees are charged?
• Can customer repayment issues affect my account?

See all 10 articles

Online Website Integration

• How do I test my integration?
• Do I need a developer to integrate?
• How do I integrate PollenPay on my website?