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  1. PollenPay
  2. I am a Merchant
  3. Payments, Fees & Returns

Payments, Fees & Returns

  • Why haven’t I received a payout?
  • Why don’t my reports match my payouts?
  • How do I reconcile my payouts?
  • Why is my payout lower than expected?
  • What fees are charged?
  • Can customer repayment issues affect my account?
  • What happens if a customer doesn’t pay?
  • How do I issue a return/refund?
  • How do payments work with PollenPay?
  • When do I receive my payouts from customer purchases?
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