PollenPay manages the customer’s repayment process and customer payment risk.
If a customer misses a payment, PollenPay will contact the customer and manage the repayment process in line with our customer agreement and internal collections procedures. This may include payment reminders, further payment attempts, account restrictions, and support options where appropriate.
For your business, this means you are not responsible for chasing the customer for missed PollenPay repayments. Once the order has been approved and processed, customer repayments are managed by PollenPay.