You can reconcile your payouts using the reporting tools available in the merchant portal.
Your reports should help you match PollenPay transactions, refunds, fees, adjustments and settlement amounts against the payouts received into your nominated bank account.
When reconciling, you should compare your payout report with your bank statement and your own order records to confirm that the amounts match. If you notice a difference, check whether any fees, refunds, reserves, chargebacks or other adjustments have been applied.
If you still cannot reconcile a payout, please contact us and we’ll help you review the relevant transaction or settlement details.