Your payout may be lower than expected if any fees, refunds, chargebacks, adjustments, or other amounts have been deducted from your settlement.
This could include PollenPay fees, customer refunds, transaction adjustments, reserves, or other amounts payable under your merchant agreement.
You can review your payout and transaction details in the merchant portal, where available. If something does not look right, please contact us so we can help you understand the adjustment.