You can contact PollenPay support through the merchant portal or by emailing us at the merchant support email address or merchant support phone number located in your merchant dashboard.
When contacting support, please include as much detail as possible so we can help you quickly. This may include your business name, the issue you are experiencing, any relevant order or transaction details, screenshots, and any error messages you have received.
If your query relates to a specific customer, order, refund, payout or transaction, please include the relevant reference details where available.