If something is not working as expected, first check that your setup is correct and that your internet connection, browser, website, checkout, or integration is working properly.
If the issue relates to your PollenPay account, merchant portal, transactions, reports, payouts, or integration, please contact our support team with as much detail as possible. This may include:
- what you were trying to do;
- when the issue happened;
- any error message you received;
- screenshots, where helpful; and
- the affected order, transaction, payout or account details.
The more information you provide, the faster we can investigate and help resolve the issue.